Official Graxana support

Tell us what happened. We’ll help you move forward.

Email support is available for the Graxana app collection. Include the app name, version, phone model, Android version, what you expected and what happened.

Protect your information: do not email passwords, banking credentials, one-time codes, private health details, API keys or confidential client records.

Learning

Grax Prompt 101

Help with onboarding, lessons, quizzes, Prompt Lab, progress, certificates, saving or sharing.

Email support

Product information · Privacy policy

Money learning

Grax ME

Help with lessons, glossary, money records, savings goals, backups, restore or certificates.

Email support

Product information · Privacy policy

Fitness

Grax Fitness

Help with workout logging, voice entry, history, plans, progress, reports, backup or restore.

Email support

Safety learning

ScamWise 101

Help with lessons, scenarios, quizzes, the Family Safety Plan, progress or certificates.

Email support

Supplements

Grax Scanner

Help with barcode scanning, product lookup, reports, favourites, history or source links.

Email support

Skincare

Graxana SkinIQ

Help with barcode scanning, ingredient lists, Skin ID, product scores or your routine shelf.

Email support

Include useful details

Share the steps that led to the issue, whether it repeats, and any non-sensitive screenshot that helps explain what you see.

Start a support email

Remove local app data

Learn how to reset an app, clear device-local records, uninstall an app or delete exported files.

View deletion instructions

Graxana home Terms of use Data deletion Prompt 101 privacy Grax ME privacy

General inquiries: hello@graxana.com
Privacy: privacy@graxana.com
Graxana Software Inc., 1351 Wilson Avenue, Toronto, Ontario M3M 1H7, Canada